After your order is placed, we begin preparing it for shipment. Processing time may vary based on order volume, product availability, holidays, or weather-related delays.
You will receive an order confirmation after checkout. Once your order ships, tracking information will be sent to the email address entered at checkout.
If you notice an error in your order details, contact us as soon as possible. We cannot guarantee changes after an order is processed, but we will do our best to help.
Shipping rates are calculated at checkout when available. Rates may depend on your location, order size, package weight, shipping carrier, and selected delivery method.
Estimated delivery times are not guaranteed. Carriers may experience delays due to weather, holidays, staffing, high shipping volume, incorrect addresses, or other issues outside of EquaniCare™’s control.
Once a package leaves us, the carrier controls the delivery timeline.
When your order ships, tracking information will be sent to the email address used at checkout. Please allow time for the carrier to scan and update the package.
If tracking shows your package was delivered but you do not see it, contact the carrier for more details.
Please enter your shipping address carefully. EquaniCare™ is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
If a package is returned to us because of an address issue, we may contact you about next steps. Additional shipping fees may apply if the order needs to be resent.
To avoid delays, include apartment numbers, unit numbers, floor details, company names, or access instructions when needed.
Shipping delays can happen. If your package is delayed, please check the tracking link first. The carrier may provide the most recent update.
If your order arrives damaged, contact us as soon as possible. Please include your order number, a description of the issue, and photos of the product and packaging.
We review damaged order concerns on a case-by-case basis and will help where possible.
Shipping availability may depend on website settings, carrier options, and business updates. Available shipping locations will be shown during checkout when orders are open.
EquaniCare™ does not currently offer international shipping.
At EquaniCare™, every order matters. We are working to keep the shipping process clear, smooth, and easy to follow.
Thank you for your patience and support as we grow.
For shipping questions, contact us at: info@equanicare.co